Note: Skin and face data may be classified as sensitive under some jurisdictions and are processed only with explicit consent.

3. How We Use Your Data

Providing Services - Delivering personalized skincare recommendations and ensuring app functionality.

Enhancing User Experience – Customizing content and insights to match your preference.

Customer Support – Responding to inquiries and troubleshooting technical issues.

Communication – Sending service updates and optional promotional materials. You may opt out of promotional communications at any time.

4. Face and Skin Data

Consent-based Collection – We collect and process facial photos only with your explicit permission to provide skin analysis and personalized recommendations.

Secure Storage and Retention – Facial photos are encrypted and stored securely for up to one year to improve your experience. After this period, data is automatically deleted or anonymized unless legally required otherwise.

Location-based Storage Compliance – We store your data in the nearest data center based on your geographical location ensuring enhanced security and regulatory compliance with local data protection laws.

Anonymized Data Use (Optional) – With your explicit consent, fully anonymized skin data may be retained beyond one year to improve our AI models. This data is irreversibly de-identified and cannot be linked to you.

Use Control and Data Deletion – You may request the immediate deletion of your facial photos or skin data at any time by contacting: [email protected]. Upon verification, we will process your request in accordance with applicable laws.

5. How Long We Retain Your Data

Account Information – Retained as long as your account remains active. You may request deletion at any time, subject to legal obligations.

Skin and Face Data – Securely stored for up to one year with encryption and location-based storage. After this period, the data is permanently deleted or anonymized.

Anonymized Data – Retained only with your explicit consent to improve our AI models.

Legal Compliance and Exceptions – Data may be retained beyond standard periods if required by law (e.g., fraud prevention, dispute resolution, or regulatory obligations).

6. Sharing Your Data

We do not sell your data under any circumstances. However, your data may be shared in the following circumstances:

With Trusted Service Providers – We may share data with trusted third-party partners that support our app’s operations, such as cloud storage providers, analytics services, and infrastructure partners. All service providers are contractually obligated to protect your data and comply with strict confidentiality agreements.

Legal Obligations – We may disclose your data if required by law, legal process, or regulatory authorities. 

Business Transactions – In the event of a merger, acquisition, restructuring, or asset sale, your data may be transferred as part of the business transition. If such a change occurs, we will notify you and ensure that your data remains protected under this Privacy Policy or an equivalent standard.

7. How We Protect Your Data

We prioritize the security of your data and implement industry-standard measures to protect it against unauthorized access, loss, or misuse, including:

Encryption – All data is encrypted during transmission and storage to prevent unauthorized access.

Access Controls – Data access is strictly limited to authorized personnel who require it to operate and improve our services.

Security Audits – We conduct regular security assessments, system monitoring, and audits to identify and mitigate potential risks.

While we take extensive measures to protect your data, no system is entirely immune to security risks. We encourage you to safeguard your account credentials and notify us immediately at: [email protected], if you detect any suspicious activity.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

Access – Request a copy of the data.

Correction – Request corrections to inaccurate or incomplete data.

Deletion – Request deletion of your data.

Objection – Object to specific data processing activities.

Portability – Request your data in a machine-readable format.

Withdraw Consent – Revoke your consent for data processing where applicable.

To exercise your rights, contact us at: [email protected]. We will respond within the legally required timeframe and in accordance with applicable data protection laws.

9. International Data Transfers

If you access the app from outside your country of residence, your data may be transferred and processed in regions with different privacy laws.

To protect your data, we implement:

Data Processing Agreements (DPAs) – Ensuring third-party partners comply with strict privacy protections.

Standard Contractual Clauses (SCCs) – Implementing legally recognized mechanisms for secure international data transfers.

Encryption and Security Measures – Safeguarding data integrity during transfers.

10. Cookies and Tracking Technologies

Skinchat uses cookies and similar technologies to improve your experience, analyze app performance, and personalize content. These technologies help us understand how users interact with our services and improve functionality.

You can manage cookie preferences through your browser or device settings. However, restricting cookies may affect certain features of the app.

For more details, refer to our Cookie Policy.

11. Updates to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Substantial updates will be communicated via email or app notifications. The latest version will always be available on our website.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us: [email protected]